Shipping policy

At Bridge Stock, we want getting your order to be just as easy as placing it. Here's everything you need to know about how we ship, how long it takes, and what to do if something doesn't go as planned.

Shipping Methods

We currently ship via [COURIER PARTNER NAME(S) — e.g. "Delhivery, Bluedart, and Shiprocket-partnered couriers"] to ensure reliable delivery across India. The courier used for your order depends on your delivery location and product weight/size, and will be selected automatically at the time of dispatch to get your order to you as efficiently as possible.

We currently accept the following payment methods for orders: Prepaid (UPI/Cards/Net Banking) and Cash on Delivery (COD), where available.

Order Processing Time

All orders are processed within [PROCESSING TIME — e.g. "1-2 business days"] of being placed, Monday through Saturday, excluding public holidays. Processing includes order verification, quality checks, and packing before your order is handed over to our courier partner.

You will receive an order confirmation as soon as you place your order, and a separate shipping confirmation once your order has been dispatched.

Note: Orders placed on weekends or public holidays will begin processing on the next business day.

Delivery Timeframes

Total delivery time = order processing time + courier transit time. While we work hard to meet these estimates, actual delivery may occasionally vary due to courier logistics, weather conditions, regional restrictions, or other circumstances outside our control.

Shipping Costs

• Orders above ₹499 qualify for free shipping across India.
• Orders below this amount are charged a flat shipping fee of [SHIPPING COST], calculated and displayed at checkout before you complete your purchase.
• Cash on Delivery (COD) orders, where available, carry an additional COD handling fee of ₹99, shown clearly at checkout. This fee's refund conditions are set out in our Refund Policy and Terms of Service.

Order Tracking

Once your order is shipped, you'll receive a tracking number and tracking link via [SMS/email/WhatsApp] so you can follow your package every step of the way. You can also track your order anytime by visiting [TRACKING PAGE URL] and entering your order number and registered mobile number/email.

If your tracking link isn't working within [PROCESSING TIME] of receiving it, please reach out to us at shopkushagra@gmail.com and we'll look into it right away.

Delivery Issues and Delays

We know delays are frustrating, and we're here to help resolve them quickly.

• Delayed shipment: If your order hasn't moved for more than [X BUSINESS DAYS] past the estimated delivery window, contact us at shopkushagra@gmail.com with your order number, and we'll follow up with the courier on your behalf.
• Failed delivery attempts: Our courier partners typically make 2–3 delivery attempts. If delivery fails after that, the order may be returned to us — please ensure your address and contact number are accurate at checkout to avoid this.
• Incorrect address: Bridge Stock is not responsible for delays or non-delivery caused by an incorrect or incomplete address provided at the time of order. If you notice an error, contact us at shopkushagra@gmail.com as soon as possible — we'll do our best to update it before dispatch.
• Damaged, defective, or missing items: We do not offer returns for change of mind. If your order arrives physically damaged, tampered with, incomplete, or fails to power on/function correctly, contact us within 48 hours of delivery with an unedited unboxing video clearly showing the issue — photos alone cannot be accepted. Once verified, we'll arrange a free replacement, or a full refund (including your COD fee, if charged) if a replacement isn't available. Full details are in our Refund Policy.
• Cash on Delivery orders: For COD orders, please keep the exact amount ready at the time of delivery and ensure someone is available to receive the package during the attempted delivery window, so we can get your order to you on the first try.

International Shipping

At this time, Bridge Stock ships only within India. [Confirm: are you planning international shipping, or should this stay as India-only?]

Questions?

If you have any questions about your shipment or this policy, we're just an email away at shopkushagra@gmail.com. We'll get back to you within [RESPONSE TIME — e.g. "24 hours"].