Refund policy

Returns & Exchanges

Change of Mind
We don't accept returns for change of mind, so please review product details, images, and specifications carefully before ordering.

Damaged, Defective, or Non-Functional Items
If your item arrives physically damaged, or arrives with no visible damage but doesn't power on or work correctly, you're eligible for a free exchange — no cost to you.

To qualify:

• Record an unedited unboxing video showing the sealed package being opened for the first time, clearly capturing the damage or malfunction. This applies whether the issue is visible damage or a non-functional unit — both need the same video proof.
• Raise your claim within 48 hours of delivery.
• Claims without valid video proof can't be processed.

Once verified, we'll arrange a free replacement. If a replacement isn't available, we'll issue a full refund instead, including your COD fee if one was charged.

Non-refundable when:

• You cancel the order for reasons unrelated to the above (e.g. change of mind)
• Delivery fails due to an incorrect address, an unreachable number, or refusal to accept the package

Questions about a claim? Reach us at shopkushagra@gmail.com with your order number and video.
Contact No.: 9837894720